How to connect Wine Suite to Winedering
How to Connect Your Experience on Winedering with Wine Suite
Before proceeding
Ensure that the experience on Winedering that you want to connect is set to ONLINE.
Retrieve the Experience ID for the experience you want to connect, which is available in the Wine Suite panel.
CHOOSE THE EXPERIENCE ON WINEDERING
Log in to your control panel.
From the left menu, click on "Experiences".
In the experiences table, click the name of the experience you want to connect
Note: The experience must be set to ONLINE to connect it to Wine Suite.
From the left menu, click on the "Connect Booking Engine" button.
CONNECTING WITH WINE SUITE
A modal popup will open, where you can select the Wine Suite booking engine and enter the Experience ID of the experience you want to connect, available in the Wine Suite panel.
Click on the "Check experience" button.
If the Experience ID is valid, a message will show the name of the experience on Wine Suite.
If the name is correct, click the "Save" button to confirm the association.
Otherwise, enter a different Experience ID and retry the check.
How to Verify the Connection with Wine Suite
Log into your control panel.
From the left menu, click on "Experiences".
In the list of experiences, those connected to Wine Suite will have a Wine Suite badge next to the name.
From the left menu, click on the "Manage Booking Engine" button.
A modal popup will display the connection status.
Troubleshooting Connection Issues with Wine Suite
If the connection is temporarily suspended
Availability and bookings will no longer sync with Wine Suite and will instead be managed on Winedering.
HOW TO IDENTIFY CONNECTION ISSUES
Log in to your control panel.
From the left menu, click on "Experiences".
In the list of experiences, the Wine Suite name will appear in yellow instead of green if there is an issue.
Click on the experience name, and the "Manage Booking Engine" button will be red.
Clicking the button will opens a popup displaying a warning message.
Availability and Booking Management for Connected Experiences
Here is the list of integrations available:
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Availabilities: Updates to Availabilities (such as opening or closing dates and times) are displayed on Winedering.com in real-time.
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Bookings: Bookings confirmed by customers on Winedering are automatically sent to your booking engine in real time. Any necessary actions to manage these bookings must be performed directly on your booking engine (cancellation, modification, etc.). If the booking needs changes in the number of guests or prices/total amount, you should ask the customer to cancel it and recreate it, or you can do it on their behalf.
Pricing and Contents
Unlike availability, the pricing list will not be synchronized with Wine Suite. Any price changes must be communicated manually to Winedering.
How to Disconnect Your Experience on Winedering from Wine Suite
Considerations before proceeding:
If the experience is ONLINE, the availability shown on the site will be based on what is set on Winedering.
Ensure that the configuration of the experience is correct before disconnecting it from Wine Suite.
Log in to your control panel and open the details of the experience you want to disconnect from Wine Suite.
From the left menu, click on the "Manage Booking Engine" button.
A modal popup will appear displaying the status of the connection. Click the "Disconnect" button to remove the connection.
Managing Bookings Connected with Wine Suite
Whenever a user confirms a booking for an experience connected to Wine Suite, the booking will also be automatically created in Wine Suite.
Important!
The creation or update of bookings from/to Wine Suite is not in real time!
It may take a few minutes for Wine Suite and Winedering to synchronize and reflect the same information.
CHECK YOUR BOOKING
Log in to your control panel.
From the left menu, click on the "Bookings Received" button.
Click on the booking you want to view in detail.
If the booking has been correctly created or is pending creation in Wine Suite, it cannot be managed within Winedering.
Any changes, such as confirming or rejecting the booking, must be made in Wine Suite.
If errors occur during the creation of the booking, they will be displayed in the booking details.
Unless the issue is related to availability, you can manually retry by clicking the "Retry" button.
