How to connect Bókun to Winedering
What will be connected through the integration?
Here is the list of integrations available:
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Availabilities: any updates to availabilities, such as opening or closing dates and times, are reflected on Winedering.com in real-time. You can confidently manage your calendar exclusively through Bokun.
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Bookings: Bookings confirmed by customers on Winedering are automatically sent to your booking engine in real time. Any necessary actions to manage these bookings must be performed directly on your booking engine (cancellation, modification, etc.). If the booking needs changes in the number of guests or prices/total amount, you should ask the customer to cancel it and recreate it, or you can do it on their behalf.
Attention! If there is a discrepancy in prices between Bokun and Winedering, the official total amount for a booking is always the one listed on Winedering. This amount is also noted in the booking details on Bokun. Keep in mind that this can affect how you calculate your revenues, the commission Winedering will charge, and the amount you need to include on the receipt or invoice issued to your customer.
Pricing and Contents
Unlike availability, the descriptions, name and the pricing list will not be synchronized with Bókun. Any price changes must be communicated manually to Winedering.
How to Connect Your Experience on Winedering with Bókun
Before proceeding
Ensure that the experience on Winedering that you want to connect is set to ONLINE.
Retrieve the Experience ID for the experience you want to connect, which is available in the Bókun panel.
Log in to your control panel. From the left menu, click on "Experiences".
In the experiences table, click the name of the experience you want to connect
Note: The experience must be set to ONLINE to connect it to Bókun .
From the left menu, click on the "Connect Booking Engine" button.
A modal popup will open, where you can select the BóKUN booking engine and enter the Experience ID of the experience you want to connect, available in the Bókun panel.
Click on the "Check experience" button. If the Experience ID is valid, a message will show the name of the experience on Bókun
If the name is correct, click the "Save" button to confirm the association. Otherwise, enter a different Experience ID and retry the check.
How to Verify the Connection with Bókun
Log into your control panel.
From the left menu, click on "Experiences".
In the list of experiences, those connected to Bókun will have a Bókun badge next to the name.
From the left menu, click on the "Manage Booking Engine" button.
A modal popup will display the connection status.
Troubleshooting Connection Issues with Bókun
If the connection is temporarily suspended
Availability and bookings will no longer sync with Bókun and will instead be managed on Winedering.
HOW TO IDENTIFY CONNECTION ISSUES
Log in to your control panel.
From the left menu, click on "Experiences".
In the list of experiences, the Bókun name will appear in yellow instead of green if there is an issue.
Click on the experience name, and the "Manage Booking Engine" button will be red.
Clicking the button will opens a popup displaying a warning message.
How to Disconnect Your Experience on Winedering from Bókun
Considerations before proceeding:
If the experience is ONLINE, the availability shown on the site will be based on what is set on Winedering.
Ensure that the configuration of the experience is correct before disconnecting it from Bókun.
Log in to your control panel and open the details of the experience you want to disconnect from Bókun.
From the left menu, click on the "Manage Booking Engine" button.
A modal popup will appear displaying the status of the connection. Click the "Disconnect" button to remove the connection.
Managing Bookings Connected with Bókun
Whenever a user confirms a booking for an experience connected to Bókun, the booking will also be automatically created in Bókun.
Important!
The creation or update of bookings from/to Bókun is not in real time!
It may take a few minutes for Bókun and Winedering to synchronize and reflect the same information.
Log in to your control panel. From the left menu, click on the "Bookings Received" button.
Click on the booking you want to view in detail.
If the booking has been correctly created or is pending creation in Bókun, it cannot be managed within Winedering. Any changes, such as confirming or rejecting the booking, must be made in Bókun.
If errors occur during the creation of the booking, they will be displayed in the booking details. Unless the issue is related to availability, you can manually retry by clicking the "Retry" button.
How to check that all rates for the experience in Bókun are associated with a price
Log into your control panel. From the left menu, click on "Experiences".
In the list of experiences, those connected to Bókun will have a Bókun badge next to the name.
From the left menu, click on the "Calendars & Prices" button.
Availability will be fetched directly from the booking engine, so you don’t need to make any changes to the calendar, which is only used internally to associate prices with the correct periods.
To check that all rates are correctly linked to the booking engine, click the "Verify Rates on Booking Engine" button.
If there are any rates available on the booking engine but missing from the Winedering calendar, they will be listed and won’t be visible on the frontend, meaning they cannot be booked through the Winedering form.
