How to connect  Bókun  to Winedering

What will be connected through the integration?

Here is the list of integrations available:

1. Availabilities: any updates to availabilities, such as opening or closing dates and times, are reflected on Winedering.com in real-time. You can confidently manage your calendar exclusively through Bokun.
   

2. Bookings: Bookings confirmed by customers on Winedering are automatically sent to your booking engine in real time. Any necessary actions to manage these bookings must be performed directly on your booking engine (cancellation, modification, etc.). If the booking needs changes in the number of guests or prices/total amount, you should ask the customer to cancel it and recreate it, or you can do it on their behalf.
   Attention! If there is a discrepancy in prices between Bokun and Winedering, the official total amount for a booking is always the one listed on Winedering. This amount is also noted in the booking details on Bokun. Keep in mind that this can affect how you calculate your revenues, the commission Winedering will charge, and the amount you need to include on the receipt or invoice issued to your customer.
   

How to Connect Your Experience on Winedering with Bókun

Log in to your control panel. From the left menu, click on "Experiences".

In the experiences table, click the name of the experience you want to connect

Note: The experience must be set to ONLINE to connect it to Bókun .

From the left menu, click on the "Connect Booking Engine" button.

 

A modal popup will open, where you can select the BóKUN booking engine and enter the Experience ID of the experience you want to connect, available in the Bókun panel.



Click on the "Check experience" button.  If the Experience ID is valid, a message will show the name of the experience on Bókun

If the name is correct, click the "Save" button to confirm the association. Otherwise, enter a different Experience ID and retry the check.

After saving, if no errors occur, the popup will automatically close, and you will be redirected to the configuration wizard.

WIZARD - STEP 1 - CHOOSE PRICE CATALOG

Bókun uses Price Catalogs as price lists. For a single experience, multiple Price Catalogs can be configured. Since Winedering does not manage price lists, the supplier will need to select the appropriate Price Catalog to associate with the prices on the bookings sent to Bókun.

WIZARD - STEP 2 - MATCHING PRICING CATEGORIES

On Bókun, it is possible to specify multiple Rates, each of which can have different types of people (Pricing Categories). These options must be associated with Price per Types available on Winedering in the corresponding calendars.

If on Bókun the Rates have been used to allow booking the experience by specifying a language, you will need to indicate the language associated with each Pricing Category during the completion of the Wizard.

Possible Errors

1. Every Price per Type must be active in at least one language. The language field cannot be left empty.

2. You can combine a language and a Price per Type in a single Pricing Category on Bókun

Once the wizard has been completed correctly, the association will be automatically activated on the Winedering frontend site.

How to resolve potential errors during the setup 

Check the PICKUP PLACE configuration on Bokun.
If you have configured pickup places in Bokun and the rate of your experience requires the pickup place to be pre-set during the booking, it is necessary to allow the addition of a custom pickup place.

To do this, ensure that the flag “Allow the customer to enter a custom pick-up location”, located in the “Pick-up config” screen in the Bokun dashboard, is enabled.

Check the DROPOFF PLACE configuration on Bokun 
The same applies to the dropoff place. If you have configured dropoff places and the rate of your experience requires the dropoff place to be pre-set during the booking, it is necessary to allow the addition of a custom dropoff place.

To do this, ensure that the flag “Allow the customer to enter a custom drop-off location”, located in the “Drop-off service” screen in the Bokun dashboard, is enabled.

How to Verify the Connection with Bókun

From the left menu, click on "Experiences".

In the list of experiences, those connected to Bókun will have a Bókun badge next to the name.

Troubleshooting Connection Issues with Bókun

HOW TO IDENTIFY CONNECTION ISSUES

Log in to your control panel.

From the left menu, click on "Experiences".

In the list of experiences, the Bókun name will appear in yellow instead of green if there is an issue.

Click on the experience name, and the "Manage Booking Engine" button will be red.

Clicking the button "Manage Booking Engine" will opens a displaying a warning message.

How to Disconnect Your Experience on Winedering from Bókun

Log in to your control panel and open the details of the experience you want to disconnect from Bókun.

From the left menu, click on the "Manage Booking Engine" button.

A new page will open showing the status of the connection. Click the "Reset the configuration process" button to remove the connection and proceed.

Managing Bookings Connected with Bókun

Whenever a user confirms a booking for an experience connected to Bókun, the booking will also be automatically created in Bókun.

 Log in to your control panel. From the left menu, click on the "Bookings Received" button.

Click on the booking you want to view in detail.

 

If the booking has been correctly created or is pending creation in Bókun, it cannot be managed within Winedering. Any changes, such as confirming or rejecting the booking, must be made in Bókun.

If errors occur during the creation of the booking, they will be displayed in the booking details. Unless the issue is related to availability, you can manually retry by clicking the "Retry" button.