List all Bookings
The reservation list is automatically displayed when you click the "Control Panel" button in the top menu.
Each booking can be in a specific status:
Waiting Supplier Confirmation: this is the most important status for you, cause it means that the booking is waiting for you to be urgently confirmed or rejected.
Canceled By Customer: this status means that a booking already confirmed by the customer (and maybe by you also) has been canceled by the customer.
Confirmed: this status means that the booking has been confirmed by both you and the customer.
Completed: this status means that the booking has been succesfully completed.
You can filter bookings by status, name of the customer or code.
View Booking Details
To view the details of a booking, just follow the instructions up above to access bookings list and click on the link on the first column of each row, that reports the code of the booking and the "open" text.
Confirm or Reject a Booking
To confirm or reject a booking you should follow, first of all, the instructions up above to view open a specific booking details page. Once open you have 3 buttons on the left:
Edit Booking Date/Time (instructions on a paragraph apart)
If you click on confirm, you confirm the booking instantly and the customer receive an email notification. In this moment Winedering take the total amount of the booking from the credit card of the customer, so that the customer will have nothing to pay to you directly. (Click here to check how and when you will receive the net amount)
If you click on reject, you reject the booking instantly and the customer receive an email notification. We will automatically delete the payment authorization on the credit card of the customer.
Rejecting a booking drastically impact on the quality of your account and the ranking/visibility of your experiences on winedering.com
You can call or text the customer to ask for a change of date/time before rejecting a booking
Here below 2 videos on how to confirm or reject a booking
Update Booking Date/Time
You can update date and/or time of a booking.
PAY ATTENTION: you must contact the customer before doing this operation! No email notification will be send to the customer at the end of the update process.
Here is a video on how to update booking date/time after the authorization of the customer
Cancel Confirmed Booking
Even if you confirmed a booking, it could happen that you need to cancel due to force majeure. To do it, open a booking already confirmed and click on the button "Cancel".
To be as courteous as possible, you should contact the customer by phone or text/whatsapp to let them know about the cancellation in person, particularly if you are cancelling a few hours or days before the booking date itself.